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Kabir, J. M. (2016). Factors influencing customer satisfaction at a fast food hamburger chain: The relationship between customer satisfaction and customer loyalty (Publication No. 10169573) [Doctoral dissertation, Wilmington University]. ProQuest Dissertations & Theses Global. https://tcsedsystem.idm.oclc.org/login?url=https://www.proquest.com/dissertations-theses/factors-influencing-customer-satisfaction-at-fast/docview/1834002595/se-2?accountid=34120
Adapted from American Psychological Association publication manual (7th ed.).